Photography by Annabella Mireles
How does your company collaborate with clients in El Paso to personalize their home construction or renovation projects? Can you share an example of a recent custom project that highlights your ability to tailor designs to meet specific client preferences and needs?
Our first venture started as the most successful business start. We had a project to build a fully custom luxury home and no luxury “custom” home builder would truly build a unique custom home. The builders mostly had a menu of options attached to a few different models of luxury homes in their inventory that could be somewhat tailored but never fully became a pure custom product! That drive to fill a market gap and disrupt the custom luxury home market in a time where market disruption was not a coined phrase has organically grown into the fully custom luxury home company we are today!
How does your company ensure that every aspect of a home build in El Paso meets high standards of quality? What are some key checkpoints or processes your team follows to maintain craftsmanship excellence throughout the construction process?
Being at the forefront of innovation in each and every home we build thus setting us apart from our competitors includes prioritizing the needs and satisfaction of our customers, making their dream home a reality, providing exceptional customer service, and building strong relationships to create a loyal customer following, referral and repeat business. Consistently delivering high-quality custom luxury homes that meet or exceed customer expectations thus establishing a reputation for excellence and superior customer service in addition to building a strong brand identity, with clear values and “wow” factor builds!
How have you grown your clientele?
Although in the beginning of our journey we had identified the market need, customer demographics, our mission and vision – there was a huge problem. We had no way of proving our abilities and knowledge to our potential customers.
They had no reason to trust us with their money, time or dream home. that they could entrust hundreds of thousands of dollars to a group of inexperienced individuals. Resiliency, sacrifice, and persistence helped us navigate the custom luxury home path by mostly giving away our work and allowing us to build and prove our brand through hard work, inexpensive builder fees and a full commitment to our customers and their power to make or break us by word-of-mouth advertising!
How does your company navigate risks?
Our initial business model is key in our risk taking and mitigation strategy. The number one reason builders build a bad reputation and are sued, or lose referral business is due to the lack of excellent customer service and project management. Keep company staff always focused and empowered to make decisions that will mitigate risk or eliminate it completely thus greatly diminishing problems across all phases of the build.
What advice do you have for aspiring entrepreneurs?
ALWAYS have a plan and don’t be afraid to modify as needed throughout your journey. Be a square with rounded edges. Listen to your more experienced peers and leaders! Most of the time they have a great piece of advice wrapped in a boring conversation. Build a strong network. Focus on your team, without them, entrepreneurs are nothing.
Ollivier Custom Homes
7365 Remcon Circle, Unit B205
915-256-3454
